Privacy Policy

Your privacy matters deeply to us at sylsoraneva

Last updated: March 15, 2025

Information We Collect

When you use sylsoraneva's budget strategy services, we collect information that helps us provide personalised financial guidance. This happens naturally as you engage with our platform and services.

Personal Information
Name, email address, phone number, and postal address for service delivery and communication purposes.
Financial Information
Budget details, income information, and spending patterns you choose to share for personalised strategy development.
Usage Data
How you interact with our website, tools, and resources to improve your experience and our services.

We only collect information that's necessary for providing our budget strategy services. You always have control over what personal details you share with us.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with sylsoraneva. We use it to create personalised budget strategies, communicate about your financial goals, and improve our services based on your needs.

  • Developing customised budget strategies tailored to your specific financial situation
  • Providing ongoing support and guidance through your financial journey
  • Sending relevant updates about your budget plans and financial tips
  • Improving our services based on user feedback and usage patterns
  • Ensuring the security and functionality of our platform

We never use your personal information for purposes unrelated to our budget strategy services. Your financial data stays focused on helping you achieve your money management goals.

Information Sharing and Disclosure

sylsoraneva operates with a strict policy regarding your personal information. We don't sell, rent, or trade your data with third parties for their marketing purposes.

There are limited circumstances where we may share information:

  • With service providers who help us deliver our services, under strict confidentiality agreements
  • When required by law or to protect our legal rights
  • In the unlikely event of a business transfer, with the same privacy protections in place
  • With your explicit consent for specific purposes

Any third-party service providers we work with are carefully vetted and contractually bound to protect your information according to our privacy standards.

Data Security Measures

Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data.

Encryption
All data transmission and storage uses industry-standard encryption protocols
Access Controls
Strict authentication and authorisation procedures for system access
Regular Audits
Ongoing security assessments and updates to maintain protection standards

Your Rights and Choices

Under UK data protection law, you have several rights regarding your personal information. We make it straightforward to exercise these rights.

Access Your Data
Request a copy of the personal information we hold about you, including how we use it.
Correct Information
Update or correct any inaccurate personal information in your account.
Delete Your Data
Request removal of your personal information, subject to certain legal requirements.
Restrict Processing
Limit how we use your personal information in specific circumstances.

To exercise any of these rights, simply contact us using the details provided below. We typically respond to requests within 30 days.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods.

Account Information
Retained while your account is active and for 7 years after closure for legal compliance
Financial Data
Kept for the duration of service provision and up to 6 years for regulatory requirements
Communication Records
Maintained for 3 years to ensure service quality and resolve any queries
Website Usage Data
Typically retained for 2 years for analytics and service improvement purposes

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you use our services. These small data files help us remember your preferences and improve our website functionality.

We use different types of cookies:

  • Essential cookies that enable basic website functions
  • Performance cookies that help us understand site usage
  • Functional cookies that remember your preferences
  • Marketing cookies for relevant content delivery (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

International Data Transfers

sylsoraneva primarily processes your data within the United Kingdom. If we need to transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Any international transfers comply with UK GDPR requirements and include:

  • Adequacy decisions for countries with equivalent protection
  • Standard contractual clauses for other jurisdictions
  • Additional technical and organisational measures where necessary
  • Regular monitoring of transfer arrangements

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last updated" date at the top of this page shows when the most recent changes were made.

If you continue using our services after policy updates, you're accepting the revised terms. If you disagree with changes, please contact us to discuss your concerns.

Privacy Questions or Concerns?

Address: Hope Park Business Centre, Trevor Foster Way, Bradford BD5 8HH, United Kingdom

Phone: +441912096198

Email: help@sylsoraneva.com

Our privacy team is available to answer questions, help you exercise your rights, or address any concerns about how we handle your personal information. We aim to respond to all privacy enquiries within 48 hours.